At Dingzee, we are committed to providing our customers with high-quality products and services. If you are not satisfied with our products or services, please contact us as soon as possible after receiving your order, and we will do our best to address your concerns.

We support returns in the following cases:

(1) The goods are damaged or lost during transportation;

(2) The goods have quality issues;

(3) We shipped the wrong goods.

If you need to return your goods, please follow these steps:

(1) Contact us and explain the reason for your return;

(2) We will review your return request and provide you with the return process;

(3) Ship the goods back to us as instructed;

(4) We will inspect the goods upon receipt and issue a refund if they meet our return conditions.

Please note that if you do not contact us or ship the goods back within 7 days of receiving your order, we will assume that you have accepted the goods and will not accept any return requests. Additionally, please ensure that the returned goods meet the following requirements:

(1) The goods should be complete, unused, and unopened;

(2) The goods should include all accessories, parts, packaging materials, and manuals, etc.;

(3) The goods should be shipped back by a safe and reliable postal method.

We will issue a refund after confirming that your return meets our return conditions. The refund method will depend on your payment method and is as follows:

(1) If you paid by credit card, we will issue a refund to your credit card account;

(2) If you paid by PayPal or other third-party payment services, we will issue a refund to your payment account.

Please note that the refund process may take some time, and we appreciate your patience while we process your request.

(1) We do not support returns for no reason.

(2) If your return request does not meet our return conditions, we will not accept your return or issue a refund.

(3) You are responsible for the shipping costs associated with the return, unless the goods have quality issues or we shipped the wrong goods.

(4) The goods should be shipped back by a safe and reliable postal method. If any loss or damage occurs during the return process, you will be responsible.

(5) If you have any questions or concerns during the return process, please do not hesitate to contact us. We are happy to assist you.

This return policy is exclusive to Dingzee and is subject to change at any time. If we make substantial changes to this return policy, we will post an updated version on our website. By continuing to use our services, you agree to the revised return policy. Therefore, please visit our website regularly to stay informed about our latest return policy.

If you have any questions or concerns, please contactour customer service team through our official website (contact us). Please note that this return policy is intended for B2B customers and does not apply to individual consumers.

Thank you for choosing Dingzee as your supplier, and we hope to continue providing you with high-quality products and services.